Wednesday, June 10, 2009

Document Management in the Wild

document imaging

Sometimes, TV or movie characters can benefit from document management just as much as the rest of us.

While watching the series finale of “ER” last night, which normally wouldn’t make you think of Laserfiche. But as I watched an intern escort a group of medical students around, and as he stopped at the paper chart holder and explained how their paper-based workflow worked (or didn’t, as the case may be), I couldn’t help but think…wouldn’t this be a lot easier with a document imaging system?

And it isn’t just “ER.” Every time I watch the detectives on “Cold Case” sorting through boxes of documents pulled from cold storage, or Melinda on “Ghost Whisperer” visiting the dusty, jam-packed city archives, it’s hard not to see what a benefit document imaging would be to them.

We’ve already seen how detectives are using document management to work toward solving cold cases. City clerks use document management to provide dust-free access to city records - sometimes even over the Web. There are many emergency rooms that use document imaging to streamline billing - and recapture lost revenue.

Unfortunately, I think that a character sitting at a computer and retrieving the information they need with two or three clicks doesn’t quite have the dramatic value or ambience of a dark, underground document archive filled with boxes - and a few ghosts, too. (Although I’d venture a guess that most of the city archives out there aren’t dark, damp or filled with ghosts. Maybe just filled with boxes of paper.)

Have you seen any scenarios “in the wild” of TV or movies where Laserfiche document imaging would help? Or am I the only one that watches “The Dark Knight,” looks at Harvey Dent’s office, and thinks, “Man, he could really benefit from Laserfiche“?


Document imaging, document management


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